Frequently Asked Questions

We are based in Glasgow, Scotland and our shipping calculations are set up for UK addresses. If you live internationally and want to purchase from us, please get in touch with us at orders@biconic.store and we will be more than happy to work something out for you. If you live in Glasgow we are also happy to deliver straight to your door, with Ed’s personal courier service (this is optional, just select 2nd class postage for the order and we'll do the rest).

Most orders will ship within 1-3 business days, provided the product ordered is in stock. We use Royal Mail 24hr tracked, 48 hour tracked, and 2nd class shipping to the UK. Depending on your selection you order is likely to arrive within 2-10 business days. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. For international shipping, we can give you an estimate after you have been in touch.

Shipping costs are based on package weights and the type of postage you opt for postage. If you have an issue with postage costs, or would like further info, please reach out to us over email

We reuse packaging materials, and otherwise package all products in recyclable or biodegradable materials where possible. Your order will arrive in discreet, packaging with no indication of what’s inside. To protect some items we use EcoFlo biodegradable loose fill.

Yes, we can easily facilitate that! Just let us know in the order notes that this is a gift, and make sure to fill out the recipients details for shipping. We’ll make sure there are no prices included on the invoice.

Items that are found to be faulty within 30 days of purchase can be posted back to Bicons Boutique. Qualified products are eligible for a one-time replacement of the original product purchased with the same value.

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Customers can return unwanted, unused items within one week of receipt of purchased goods from Bicons Boutique. Items returned in the same condition as they were originally purchased will qualify for a refund amounting to the value of the original product at purchase date, excluding postage and packaging costs.

If you would like to arrange a return, please email us. 

We keep your personal information private and secure. When you make a purchase from Bicons Boutique, you provide your name, email address, credit card information, address, phone number and- if you wish to create an account with us- a password. We will only use this information to process your order(s), keep you updated on your purchases.

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Our secure servers protect your information using advanced encryption techniques and firewall technology.

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To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalise your experience.

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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Our store is not responsible for the actions of third parties.

When placing an order you will have the option to create an account with us. If you select this option, your card details will be saved securely and will not have to fill them out again when making any future purchases. If you would like to change your payment information at any time, you will have the option to do so. If you are having any issues, please feel free to reach out to us with questions.

As a small business, we are currently existing under the £85,000 profit margin required by UK law for businesses to register for VAT. Until we reach such lofty heights we will not be charging VAT on any purchase orders.